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Patersons Waste Management Ltd commits to national industry kite mark

Glasgow-based Patersons Waste Management Ltd is the latest leading Scottish resource management company to sign up to Scotland’s Resource Sector Commitment, it was announced today (Tuesday 15 September), at the resource management sector’s biggest showcase, the annual RWM event in Birmingham.

15 Sep 15

Patersons' commitment to the national kite mark for quality customer service for the waste and resources sector, managed by Zero Waste Scotland, reflects its increasing focus on service and the positive feedback from customers.

The family-owned firm, with its growing skip hire, recycling and bin collection business, which recently launched a dedicated customer website and gained a raft of industry-recognised accreditations, has been recognised by Zero Waste Scotland for its provision of high quality information to customers, clear and simple contracts and a single point of contact for advice on compliance with the waste Scotland regulations.

Revealing the news at the RWM event in Birmingham, Andrew Dickson, Resource Sector Manager, Zero Waste Scotland said:

'It’s terrific news that another leading Scottish resource management company has signed up to Scotland’s Resource Sector Commitment, a nationally-recognised mark of excellent customer service.

'Patersons work with their customers from the outset to understand their requirements so as to provide suitable collections for the business. Their contracts and communications are clear and informative, and they offer engaging customer service, as shown by their own customer survey in 2013 and feedback Zero Waste Scotland received during the assessment.'

Andrew Dickson added:

'Signing up to the commitment is an important indicator to customers that your company is striving for excellence and I hope to see other organisations in the industry following suit and becoming a signatory.'

Ian McArthur, General Manager, Patersons Waste Management, said:

'Patersons Waste Management Ltd has developed and grown its customer base through efficient, safe and compliant resource management.  Our reputation for customer excellence has been achieved by placing the customer at the heart of everything we do.  We assess our customers’ needs and deliver the appropriate service to satisfy their requirements.  Customers are kept up to date with changes to regulation through clear and concise communications.  A simple formula that works.'

'We are delighted our work in this regard has been recognised by Zero Waste Scotland and by becoming a signatory to the Resource Sector Commitment. It reflects the importance we place on achieving a positive customer experience, every time.' 

Scotland’s Resource Sector Commitment is a ‘kite mark’ for resource management companies, requiring signatories to demonstrate consistent standards for business waste collections and excellent customer service, including promoting the benefits of resource efficiency to its customers. 

The commitment is for any organisation involved in providing waste or resource management services to commercial customers in Scotland.  This includes local authorities, private and third sector resource management businesses and resource management associations and trade bodies.


Notes For Editors

  • Attached pics show (left) Andrew Dickson, Zero Waste Scotland and (right) Iain McArthur, Patersons Waste Management
  • Zero Waste Scotland is funded by the Scottish Government to support the delivery of its Zero Waste Plan and other low carbon and resource efficiency policy priorities.
  • Zero Waste Scotland is helping Scotland to become more efficient in its use of resources. We are supporting progress towards Scotland’s ambitious zero waste targets and enabling Scottish society to reap the benefits of more efficient use of resources. 
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