Making more sustainable choices: moving away from single-use

Prioritising actions at the top will have the biggest impact. It may take time, and imagination, to deliver these changes, but ultimately, they will help to transform our high-waste society and could save you money. 

Wherever possible, businesses should aim to move away from single-use items. Examples of how to do this include:

• Switch to reusable drinks cups, crockery and cutlery for consuming food on the premises 
• Use washable pots, jars or bottles that can be refilled for condiments instead of sachets;
• Introduce a leasing scheme so regular customers can borrow a reusable takeaway coffee cup for a deposit if they have forgotten their own (or to save them the washing up!);
• Provide a refill station where customers can refill their water bottles easily;
• Remove non-essential packaging, for example wrapping for multipacks, or unnecessary secondary packaging;
• Provide your products in a refillable format, so customers can return their original container to be reused.

If it is not possible to remove certain single-use items altogether, the focus should be on reducing the demand from customers for these products. This can be done by making reusable alternatives more appealing or reducing ease of consumption (e.g. making items available when requested, rather than automatically). Examples of how to do this include:

• Avoid automatically providing customers with items such as napkins. Instead, only provide these to customers that request them; 
• Make using reusable cups and food tubs more appealing to customers by adding a charge for single-use items. Separating the charge for the disposable cup from the drink provides a greater incentive for reusable options*1;
• Provide discounts or rewards for customers who return their original container to be refilled with your product.

All single-use items have an environmental impact, but this can vary depending on the material the item is made of and how it is manufactured. Understanding the impact of different products can help you to make an informed decision. Consider the following questions:

• Has your supplier carried out an assessment of the environmental impact of their products? If not, would they be willing to?;
• What material, or materials, is the product is made from? Single material types (e.g. made from just one plastic type like PET or just glass) are usually easier to recycle than more complex composites, mixed or layered materials that mix together a number of different materials or polymers;
• Does the product contain recycled content? If so, how much?; Can the product be recycled or composted?;
• Is the material sustainably sourced? Standards and certifications can help to identify these materials, for example, Forest Stewardship Council (FSC) for wood from responsibly managed forests.

It is important to ensure that the single-use items you supply to customers are disposed of appropriately after use, whether this is on your premises or elsewhere.

For items that will be disposed on your premises, you should:

• Work with your waste contractor or service provider to ensure items can and will be recycled after they’ve been used. If considering compostable items, ensure that when it is disposed of it is sent to a suitable composting facility, and not separated and sent to general waste before or during the composting process;
• Make sure your recycling facilities on the premises are well labelled, easy to access and that staff and customers understand how to use them.
• For items that customers will dispose of elsewhere:

Check with the local authority that the material can be recycled or composted locally. 

• Make sure it is clear for customers how they should dispose of items off-site;
• Ask your supplier to label items with accurate advice on which bin customers should (and shouldn’t) dispose of them in.